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Cancellation requests will be accepted strictly within 48 hours of placing the order only through email.
To cancel the order, You can Email Us – email@example.com (From 10 AM to 6 PM, Mon to Sat) within 48 hours of placing the order. We are closed on Sunday & Bank holidays.
If the product is already shipped from our end, we cannot accept cancellation for it.
We understand that you had some issues with our product and wish to return it, don’t worry we have a very flexible return policy in place for any discrepancies that you may face while shopping with Etalica.
Products that are eligible for return, can be returned within 7 days of receiving the shipment. You need to email us the details of your order with the reason for returning to firstname.lastname@example.org within 7 days of receiving the product.
All return requests placed with Etalica will attract a flat fee of ₹ 100 which will be deducted from the total refundable amount due to the customer as per the Invoice. In the unlikely event that your product arrives damaged, you should email us a photo of the damaged product within 48 hours of receiving your order. Email: email@example.com
We respect your decision and try our best to ensure a smooth return for your product. However, our team must receive your return request within 7 days at firstname.lastname@example.org Once your request is received and approved, we will arrange for a return pick up at an agreed upon time.
Once your return has been authorized, we’d be happy to process your refund. It generally takes upto 20 days from the date of Return Request for us to initiate the refund for you. We will initiate the refund after we receive the item and it has gone through the necessary quality checks and will take 48 to 96 hours to reflect in your bank account.
We aim to process all returns within fifteen (15) days. If you have any questions about your return, feel free to reach out to Team Etalica at email@example.com
All returns are subject to the discretion of Etalica.
Reverse pickup for return requests is only available for a select number of pincodes. Your request for return is subject to the availability of a reverse pickup facility for your pincode by our shipping partner. For more details on this, please write to firstname.lastname@example.org
Exchange can be done within 7 days for the date of delivery.
Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for exchange.
Please mail us your order no, name, address, number, email on email@example.com within 7 days of the product being delivered.
Please do note, that exchange is allowed once per order.
Size exchange is available (in case of size exchange, the customer is eligible to get a bigger or smaller size, equal to the amount of the exchanged product minus the COD cost of to & for).
If you receive a damaged/defective product, contact us within 24 hours of receiving the product on firstname.lastname@example.orgOnce the complaint is raised, you have to send us a screenshot of your damaged/defective product along with the description of the damage on email@example.com.
Other discount offers cannot be clubbed on a purchase during the sale period.