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SHIPPING & DELIVERY POLICY
Etalica believes in a customer-first philosophy, owing to that we aim to deliver your products to you in the safest and quickest manner. For the same reason, we partner only with reputed national couriers. Shipping within India is FREE for all orders with value above ₹ 999. We charge a flat shipping fee of ₹ 100 for orders under ₹ 999.
We have partnered with leading shipping partners across India to ensure smooth and timely delivery to you. However, Shipping time for different products may vary depending upon the circumstances. You can look for shipping info on the product page for individual shipping times. Due to COVID-19, many orders are getting delayed due to disruption in logistics services across India.
Our courier partners will be able to deliver the shipment to you between Monday through Saturday: 9am to 7pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes. Ongoing COVID-19 situations and lockdowns can also lead to delays in the delivery of the orders.
Address change will be accepted only if order has not been shipped. Address change is only possible if a new location is within the same state.
As soon as your package ships, we will email you your package tracking information.
Etalica reserves the right to cancel any order or avoid delivering to the customer in uncertain circumstances.
TAMPERED DELIVERY POLICY
Etalica uses third party logistics for processing all the orders. In unforeseen circumstances wherein logistics partner refuses to accept customer’s claim of wrong or tampered delivery or non-delivery of parcels, Etalica shall not be held liable for any loss until below mentioned guidelines are followed by customers.
If Etalica parcel is received in a tampered condition, the customer shall refuse to accept the parcel from the logistics partner.
In case the customer denies receiving the parcel, while the logistics partner shows the parcel to be delivered, the customer needs to raise the issue within 48 hours of delivery message. Etalica will share Proof of Delivery (POD) with the customer after receiving it from the logistics partner.
Even after sharing POD, if a customer refuses to accept the authenticity of the shared POD, Etalica can ONLY assist the customer in raising the concern with the concerned logistics partner. Etalica would re-fulfil the order ONLY when the logistics partner confirms that the parcel is lost and not delivered to the customer.